![]() ![]() The recipient may forward or add someone to your conversation at any time ![]() ![]() Think about courtesy (how will the recipient read the message), and privacy (anything you write could be forwarded)ĭon't assume your conversation will remain private. Think about content – be concise and to the pointĭon't write too informally, as casual language and humour may be misread Instead, emphasise key words or statements (as sparingly as possible) in bold Instead, put your thoughts down in a private document and come back to it later when you have calmed down and can formulate a more appropriate responseĭon't use uppercase text to highlight key points, as this can come across as shouty and agressive. Could you speak to someone in person or by phone?ĭon't send flippant or reactive emails in the heat of the moment. A guide to email etiquette ✅ You should alwaysĬonsider if you really need to send an email. ![]()
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